IT Support & AMC

Overview

An annual maintenance contract that gives you a real IT department on call — remote helpdesk, scheduled on-site visits, and priority response when something breaks. Instead of calling a different freelancer every time something goes wrong, you get one accountable team that already knows your setup.

What's covered

• Remote helpdesk (email, chat, phone)
• Scheduled on-site visits
• Device & software troubleshooting
• Server & network monitoring
• Priority SLA for critical issues
• Asset & license tracking

Our approach

We begin every AMC with an IT asset audit so we know exactly what we're supporting from day one, then set defined response-time SLAs based on issue severity. Recurring issues get root-caused rather than just patched repeatedly.

Who this is for

Any business without in-house IT staff, or with a small IT team that needs backup for overflow and after-hours issues.

What you get

A signed AMC with defined response-time SLAs, a regular support summary, and a single point of contact instead of a rotating cast of freelancers.